Table of Contents
- Types of Data Collected
- How We Use Your Data
- Cookies & Tracking Technologies
- Data Storage & Security
- Sharing Data with Third Parties
- Your Rights & Policy Updates
About This Policy
Ja99 operates a safe, transparent, and trustworthy online entertainment platform for users in Bangladesh. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure. Please read this policy carefully before using our services. It has been prepared in compliance with applicable laws and regulations in Bangladesh. By continuing to use ja99, you are considered to have accepted the terms of this Privacy Policy.
Last Updated: January 2026
What Data Do We Collect?
Account Information
When you register with ja99, we collect your name, mobile number, email address, and date of birth. This information is essential for account verification and age confirmation. Any updates to your profile are also saved. Additional documents may be requested for identity verification purposes.
Device & Browser Information
When you access ja99, we automatically collect information about your device, including your IP address, device type, operating system, and browser. This data is used for security monitoring and to improve platform performance. Our system also tracks logins from multiple devices.
Payment & Transaction Information (BDT)
For every deposit and withdrawal, we record the transaction amount, payment method (bKash, Nagad, Rocket, etc.), and timestamp. Full card numbers or PINs are never stored in our system. A complete history of all transactions in BDT is available in your account.
Usage Data
We collect usage data such as which games you play, how long your sessions last, and which pages you spend the most time on. This helps us personalize your experience and improve the quality of the platform. Betting history and game session data are also stored securely.
Why & How Your Data Is Used
Ja99 uses the data it collects solely for specific, legitimate purposes. We never sell your personal information to third parties or share it unnecessarily. Every piece of data we collect has a clear reason behind it — to provide you with a better experience. The key purposes are outlined below.
Account Management
Your data is used for registration, login verification, and account security. This is essential for confirming your identity and preventing unauthorized access.
Transaction Processing
Transaction data is used to process BDT deposits, withdrawals, and bonuses. It is essential for ensuring accurate transfers and preventing fraud.
Security & Fraud Prevention
We conduct security analysis to detect suspicious activity and keep your account protected. This helps ensure the safety of all users on the platform.
Service Improvement
We analyze usage patterns to improve platform features, speed, and overall experience. Your feedback and usage data guide our ongoing development.
Communications & Notifications
Your contact information is used to send important account updates, transaction confirmations, and security alerts. You can opt out of promotional messages at any time.
Legal Obligations
Retaining certain data is a legal requirement to comply with applicable laws in Bangladesh and meet regulatory obligations.
Cookies & Tracking Technologies — What You Need to Know
Ja99 uses cookies and similar tracking technologies to enhance your experience on the website. Cookies are small text files stored on your browser or device that help remember your preferences and settings on future visits. We use three types of cookies — essential (required for the site to function), functional (to remember your preferences), and analytical (to understand usage patterns). We do not use third-party advertising cookies.
You can disable or clear cookies at any time through your browser settings. Keep in mind that doing so may affect certain site features, such as staying logged in or saving your language preference. Our analytical cookies collect only aggregated, anonymous data — no personal identity is revealed. For mobile app users, device identifiers may be used for the same purposes.
Data Retention, Security & Third Parties
How Long Is Data Retained?
Ja99 retains necessary data for as long as your account remains active. Even after account closure, transaction records are kept for a specified period in compliance with Bangladesh's financial regulations. Data associated with inactive accounts is automatically deleted or anonymized after a set period. Where relevant to legal disputes or investigations, certain information may be retained for a longer duration.
Data Security Measures
Ja99 uses industry-standard SSL/TLS encryption, firewalls, and regular security audits to protect your data. Sensitive payment information is always stored in encrypted form and is accessible only to authorized personnel. Our security team monitors for any unusual activity in real time and takes action when needed. That said, no method of transmission over the internet is 100% secure, so we also ask that you keep your password confidential.
Sharing Data with Third Parties
Ja99 never sells your personal information to advertisers or unnecessary third parties. However, operating our services may require sharing limited data with trusted partners — such as payment processors (bKash, Nagad, Rocket) and technology providers. These partners may only use your data for their designated tasks, and we have strict confidentiality agreements in place with each of them. We may be required by law to disclose information in response to legal orders or government directives. Outside of these circumstances, your information is never shared without your consent.
We never sell your data. Any sharing with third parties is strictly limited to service operations and carried out under binding confidentiality agreements.
Your Rights — Stay in Control of Your Data
Every ja99 user has specific rights regarding their personal data. We believe data protection is not just a legal obligation — it is our ethical responsibility to you. You can reach out to us at any time about any data-related matter, and we are committed to responding as promptly as possible.
Right to Access
You may request a copy of the data we hold about you at any time. We are obligated to provide it within a reasonable timeframe. To make a request, please contact us via our support email.
Right to Correction
You have the right to correct any inaccurate or outdated information in your account. Most details can be updated directly from your profile settings. For more complex changes, please reach out to our support team.
Right to Deletion
You may request the deletion of your account and associated data at any time. However, certain information may need to be retained for a specific period due to legal obligations. We will provide full details upon request.
Policy Updates & Contact Us
What Happens When the Policy Is Updated?
Ja99 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in advance via your registered mobile number or email. This page will always display the date of the latest update, so we encourage you to review it from time to time. Continued use of ja99 after any changes are made will be considered acceptance of the updated policy. If you do not agree to the new terms, you may request that your account be closed.
Protection of Minors' Data
Ja99 strictly provides services to users aged 18 and above only. We do not knowingly collect personal data from minors. If we are informed that a minor's data has been collected inadvertently, we will take immediate steps to delete it.
Contact Support
Reach out to us for any privacy-related questions, requests, or concerns. Our team operates on Bangladesh Standard Time and will do their best to respond as promptly as possible.
- Email: support@ja99.ws
- Response time: within 24–48 hours
- Service Area: Bangladesh
Join a Safe & Transparent Platform
Your data is safe and your privacy is respected at ja99. Join thousands of entertainment lovers across Bangladesh and get started today.